Privacy Policy

1. Information We Collect

We collect personal information you voluntarily provide when you:

• Submit a free quote request through our quote form
• Send a message through our contact form
• Call us via a phone number on our site or a Google Ads click-to-call link

Categories of personal information we may collect:

• Full name
• Email address
• Phone number
• Property address or service location
• Energy usage information (e.g., average monthly electric bill, current utility provider)
• Notes or messages included in form submissions

We do not collect payment information, credit card numbers, or financial account data through our website. No e-commerce or online payment processing occurs on solarops.us.

2. How We Use Your Information

We use information you provide solely to:

• Respond to your solar inquiry or question
• Prepare and deliver a solar system quote for your property
• Contact you by phone, text, or email to discuss your project
• Schedule a site assessment or follow-up consultation
• Comply with applicable legal obligations

We do not use your information for unrelated marketing, and we do not sell, rent, or share your personal information with data brokers or third-party advertisers.

3. TCPA Consent — Phone, Text & Email Contact

By submitting a quote request or contact form on solarops.us, you expressly consent to be contacted by SolarOps regarding your solar inquiry by:

• Telephone call (including calls using automated technology or a prerecorded voice)
• Text message (SMS)
• Email

This consent is given in accordance with the Telephone Consumer Protection Act (TCPA). You are not required to provide consent as a condition of purchasing any goods or services. To opt out, reply STOP to any text message, or contact us via solarops.us/contact.

4. Google Ads — Click-to-Call & Call Recording

We advertise through Google Ads, which may include click-to-call phone extensions. When you initiate a call through a Google Ads link:

• The call may be routed, monitored, or recorded by Google per Google's Click-to-Call terms.
• Google may collect call duration, date/time, and your approximate location for ad measurement.
• Call data collected by Google is governed by Google's Privacy Policy.

5. Google Analytics (GA4)

We use Google Analytics 4 (GA4) to understand how visitors interact with our site. GA4 collects information such as pages visited, browser/device type, approximate geographic location, referral source, and interaction events. This data is collected via cookies, sent to Google's servers, and used in aggregated form to improve our site and advertising.

Opt out by installing the Google Analytics Opt-out Browser Add-on or adjusting your browser's cookie settings. Google's practices are governed by Google's Privacy Policy.

6. Cookies

Our website uses cookies for:

• Analytics (Google Analytics/GA4) — aggregate site usage tracking
• Advertising (Google Ads) — conversion tracking and ad measurement
• Functional — CSRF protection for form submissions

You can control or disable cookies in your browser settings.

7. Third-Party Services

We do not sell your data to any third party. We do not share your information with data brokers, lead aggregators, or unaffiliated companies for their own marketing.

8. Data Retention

We retain your contact information for as long as necessary to fulfill the purpose for which it was collected, or as required by law. When no longer needed, we delete or anonymize it.

9. Your Rights & Choices

You have the right to request access to, correction of, or deletion of your personal data, and to opt out of marketing communications at any time. To exercise these rights, contact us via solarops.us/contact. We will respond within 30 days.

10. Security

We use HTTPS encryption for all data transmission and take reasonable technical measures to protect your information from unauthorized access. No internet transmission is 100% secure.

11. Children's Privacy

Our services are for adults 18+. We do not knowingly collect data from children under 13. If you believe a child has submitted information, contact us immediately.

12. Changes to This Policy

We may update this policy from time to time. When we do, the "Last Updated" date at the top will change. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

Questions about this Privacy Policy?